FAQ
| Do you embroider more that monograms such as special phrases or poems? Yes, it is possible. Please email us with your special requests at Pineconesandseashells.com |
| What are the payment options? We welcome, Visa and Master Card. |
| When is my credit card charged? As all items are personalized and therefore made to order, your credit card will be charged at the time that you place your order. |
| What does the price include? The price includes the monogramming |
| What is the return policy? There is no refunds or exchanges. If there is a mistake on our part with the personalization we would be happy to correct it. |
| How do I know my order has been placed? Your order will be processed immediately. You will receive an e-mail once the order has been placed. |
| Do you accept telephone orders? Yes...Please call 416 436 2012. |
| What are your shipping methods and costs? We ship packages through Canada Post. As our products are all made in Canada. Shipping costs will depend on your location. |